Mywin77 Privacy Policy – Member Personal Data Protection

1 Introduction

Mywin77 respects the privacy of every individual who uses our platform. This Privacy Policy ("Policy") describes how mywin77 collects, uses, discloses, and protects your personal information when you access or use our website, mobile app, and services.

We understand that your trust is the foundation of our relationship. We are therefore committed to managing your personal data responsibly, transparently, and in full compliance with all applicable legal requirements in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

This policy applies to all registered members, non-account users browsing our platform, and any individual who contacts our support team or communicates with mywin77 through any official channel.

2 Personal Data We Collect

Mywin77 only collects data necessary to deliver quality services and ensure legal compliance. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required for certain legal compliance purposes and with your explicit consent.

3 How We Use Your Data

Collected personal data is used solely for legitimate purposes directly related to the operation of the mywin77 platform. These purposes are as follows:

• Account Management: Create, verify and maintain your member account, including the KYC process required by law.
• Transaction Processing: Process deposits, withdrawals and all financial transactions securely and accurately.
• Service Provision: Provide access to all games and platform features you have subscribed to or use.
• Service Communications: Send important notifications related to your account, transactions, promotions you have joined and platform updates.
• Security & Fraud: Detect and prevent fraudulent activity, money laundering and platform abuse through continuous monitoring.
• Legal Compliance: Meet legal obligations and regulatory requirements, including AML compliance and responsible gaming programmes.
• Platform Improvement: Analyse usage patterns to improve user experience, platform performance and content relevance.
• Consent-Based Marketing: Send offers, promotions and product information to members who have consented to receive marketing communications.

4 Data Sharing & Disclosure

Mywin77 does not sell members' personal data to any party. However, in certain limited situations, we may share data with the following parties:

• Payment Service Providers: Financial institutions and payment processors required to facilitate deposits and withdrawals securely.
• Identity Verification Providers: Trusted third-party KYC services to verify member identities as required by law.
• Regulatory Authorities: Government agencies or regulatory bodies when required by law or a valid court order.
• Technology Service Providers: Cloud computing companies and technical infrastructure providers that operate our platform, subject to strict confidentiality agreements.
• Game Partners: Third-party game providers that need to receive certain session data for technical purposes only.

All third parties receiving data from mywin77 are bound by strict data processing agreements and are not permitted to use that data for any purpose other than what has been agreed.

5 Cookies & Tracking Technology

Mywin77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Save your preference settings such as language, theme and recent transactions for ease of use.
• Analytics Cookies: Help us understand how members use the platform through anonymised statistical data for continuous improvement.
• Marketing Cookies: Used to display promotions and content relevant to your interests, subject to your consent.

You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect the functionality of some platform features. For the best experience, we recommend keeping essential cookies enabled.

6 Data Security

Protecting members' personal data is mywin77's highest priority. We implement a range of technical and organisational measures to keep your data secure at all times:

• 256-bit SSL encryption for all data in transit between your device and our servers.
• Encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) to protect access to member accounts.
• Round-the-clock 24/7 security monitoring by our in-house cybersecurity team.
• Regular security audits conducted by internationally recognised independent security firms.
• Strict internal access controls — only authorised personnel may access sensitive member data.
• Regular security and privacy awareness training for all mywin77 staff.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data that we hold:

To exercise any of the rights above, please contact our Privacy team by email at [email protected]. We will process your request within 30 business days from the date of receipt.

8 Data Retention

Mywin77 only retains your personal data for as long as needed to fulfil the purposes stated in this Policy, or as required by applicable law.

• Active Account Data: Retained for the duration of your active account and used to provide our services.
• Financial Transaction Data: Retained for a minimum of seven years after the transaction is executed, in line with Malaysia's financial legal requirements.
• KYC Data: Retained for the duration of the active account and for at least five years after account closure for AML compliance purposes.
• Communication Logs: Support chat records and emails are retained for two years for quality control and reference purposes.
• After Account Closure: Data that has exceeded its legally required retention period will be securely deleted or anonymised.

9 Third-Party Links & Services

The mywin77 platform may contain links to third-party websites or services such as game providers and payment processors. This Privacy Policy applies only to data processed directly by mywin77.

We are not responsible for the privacy practices or content of third-party websites you may access through our platform. We encourage you to read the privacy policy of each third-party platform before providing them with any personal information.

Third-party game providers integrated within the mywin77 platform are bound by data processing agreements we set, and are only permitted to process the minimum technical game session data strictly necessary.

10 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform

We value your feedback and are committed to addressing every privacy-related enquiry seriously and thoroughly. This Privacy Policy is the latest version and takes effect from 1 January 2026.

For issues related to responsible gaming or self-exclusion requests, please refer to the Responsible Gaming us.